Free trial
New shops start with a free trial — no charge during the trial. If you don't subscribe by the end of the trial, paid features simply stop; you're not billed.
Subscriptions
The shop subscription is billed monthly. You can cancel anytime; your shop keeps its paid features until the end of the current paid period, after which it isn't renewed. Monthly subscription fees are generally non-refundable for partial months. If a payment fails, there is a short grace period before paid features pause.
Verification badges
Badges are an optional monthly add-on and can be cancelled anytime; the badge remains active until the end of the paid period. Badge fees are non-refundable for partial months. See Pricing for current tiers.
Customer ↔ shop payments
Servexes does not process payments between customers and shops. Customers pay shops directly, so refunds for a service are handled by the shop. If you have a dispute, contact the shop first, then open a ticket via Feedback & Support.